Yes, we're bragging, but we are very proud of our results.

"Training for the NSW Department of Housing Contact Centre over the last year has included the BEST Customer Service and BEST Leadership Development programs. The Housing Contact Centre has been delighted with the delivery and results of this training. The training content delivered was both relevant and pitched at the audience level. The facilitators provided by Progress Training Systems to deliver this training have always been highly skilled and very professional and have handled quite difficult participant matters with great personal care and integrity. The training has been a key factor in an increased number of calls handled by Operators, the implementation of qualitative checks on operator delivery, the development and performance of the management team and in an increase in morale across the Contact Centre. I recommend the BEST Customer Service and Leadership Development programs to you and will be very happy to answer any further questions you may have".

Manager Housing Contact Centre | NSW Department of Housing

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"I was particularly astounded as the range of learning outcomes as reported by each participant at the conclusion of the program. To hear that each person has committed to something different obviously shows not only the vast scope of areas for learning covered in the 2 days, but in addition that everyone has ownership of something particular to them and that we all could relate very well to the contents of the program".
Call Centre Manager | Crown Casino Ltd

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"Thanks for the day yesterday. It was educational, covered various skill levels and you made it fun at the same time. Always amazing to see how competitive people can be".
General Manager | NSW Farmers Association

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"Thanks to the BEST Teleselling Program we now have a positive team of Sales Executives and Client Services personnel armed with the skills to build relationships with our clients and with each other - little did I realise it would come to have such an impact on our business".
Professional Development Manager | MHM Insurance Brokers

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"The Travel Corporation recently held the BEST Leadership Development Program aimed at designing, discussing and practicing the best possible leadership and management strategies for 25 current Team Leaders and Managers of differing experience. Professionally, the course led me to reassess my current form of management style and aim for more definition in the production of my day. Personally, I gained an enormous amount of positive energy and insight. I look forward to any future programs".
Customer Service Manager | The Travel Corporation

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"The training was adapted specifically to cater to a unique service centre environment within a tertiary education setting. Noticeable changes have occurred in the Service Centre......you have brought a new dimension of customer service to UniAdvice by providing a tailored training program that was a high calibre and relevant to the business".
Operations Co-ordinator | University of Wollongong

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"BEST Training is widely accepted by our staff as a useful, simple, and logical approach to selling. Course particpants have achieved up to 25% increases in sales in the months following the training".
General Manager, Branch Lending | St. George Bank Limited